So you want to get to Italy on points ( or somewhere else for that matter) – the best advice that I have found personally is to hang up and call back, so what a delight to find this informative article with just that advice…read on, book your ticket, then come visit us in Italy…
I don’t think there can possibly be any better advice in travel than ‘hang up, call back’. Any time you don’t get the answer you’re looking for, try another agent. Most airlines are big companies, agents have varying levels of competence, and also varying levels of helpfulness.
Just because an agent tells you that an award ticket isn’t available doesn’t mean that it isn’t available. I’ve frequently had agents tell me that nothing was available when they clearly hadn’t had time to even search yet. I would ask about multiple dates and they’d just reply that nothing was available the whole month when I know they couldn’t possibly have searched for that.
If you aren’t going to search for award space yourself using tools like partner websites (Qantas and British Airways for oneworld awards, Aeroplan/All Nippon/United.com for Star Alliance, AirFrance.us for most of Skyteam), FlightStats, Expertflyer, the KVS Tool, then the advice I give is to just hang up, call back. For novices who aren’t going to invest the time, my rule of thumb is to make three calls — get told no three times — before believing the answer that you get is truly ‘no’. Continue reading