Prices

• You will nearly always have to pay a security deposit, on arrival, in local currency - this will vary for each property and you will be advised at the time of booking. 
• This can be paid in cash or by traveller's cheque or, in some cases, by credit card.
• The local keyholder is not obliged to hand the keys over until the security deposit has been paid.
• The deposit will be refunded on departure directly by the local keyholder after deduction of any extra charges or damages. Please settle your account before you check out; Our North American reservations office will not be able to collect outstanding deposit refunds

Arrival

• You should arrive between 4.00 pm and 7.00 pm on the day of commencement of your booking and vacate before 10.00 am on the day of departure.
• Please contact the key-holder by telephone if you are delayed or request an exceptional earlier or later check-in.
• If you are unable to take occupation on the day and time reserved due to delay, illness, personal reasons etc. or if you are unable to use the accommodation for the entire length of the booking,no refund can be made. If you would like to extend your rental, please contact our office and they will tell you immediately whether this is possible.

Your Responsibility

• You must take care of the property and contents and respect the local rules. If you break or damage anything in the vacation home you must advise the keyholder or local office immediately.
• You and your party will be responsible for any breakage or damage made, unless you can prove it was not your responsibility, and will have to pay for replacements or repairs.
• You must leave the property in good order and wash and put away all kitchen utensils before your departure. The final cleaning by a third party is usually included in the rental price or may be arranged by paying a local extra charge.
• Occupation of the property is strictly limited to the number of people indicated on the voucher.

The keyholder has the right to refuse entry to extra people or charge a supplement.

Changes:

If you wish to change any accommodation arrangement we will endeavour to do so. There will be a charge of $20.00 for every change we are able to confirm. If, however, you request a change of accommodation 42 days or less before arrival date this will be treated as a cancellation and the following cancellation charges will be due.  

It is unlikely we will have to make changes to your reservation. If we are forced to do so we will advise you at the earliest possible date and will offer you the option of accepting the change or an alternative private accommodation of the same value (if available) or a full refund of all monies paid without further compensation. If any change is advised less than 4 weeks before departure we will also offer compensation of $50 per booking or a maximum of 10% if the total value of the booking is less than $500 unless the change is due to war, riot, industrial dispute, natural disaster, fire or any other reason outside our control amounting to force majeure.

Cancellation:

Cancellation Policies will vary by property rented. If not otherwise stated in the booking confirmation form the following shall apply: 

It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment then we shall be entitled to the following percentage of the holiday cost.

Whenever the rental contract is revoked by you after it has been accepted, the following penalties will apply:   

• 30% of total rental price is non refundable
• 50% of total rental price if cancellation is made between 8 and 6 weeks before the beginning of the letting period,
• 100% of total rental price if cancellation is made less than 6 weeks before the beginning of the letting period,

In case of cancellations, or outstanding payments, the client authorizes us to charge the credit card given as guarantee. Rental cancellations must be received in writing. In the event of cancellation, we will endeavor to re-let the property and refund the deposit and rental payment less a €295* administration fee, as well as any direct costs, including but not limited to bank fees, incurred in cancellation.
Cancellation of any pre paid programs, itineraries, cooking classes, wine tours, excursions, boat rentals, bicycle rentals, special dinners requested to be prepared in home, and any other services or special non-accommodation items that are pre arranged and pre paid – there shall be no refund, we will endeavor to obtain credits for these items if possible, however once the  holiday has commenced there can be no refund for these items.  
*To be charged in the currency of the rental price ( i.e. US$, Cdn$ or Euro as applicable) administration fee as  well as any direct costs, including but not limited to bank fees, incurred in cancellation.

The client shall be liable for any loss sustained by ClassicVacationRental.com in making the cancellation.
Cancellations due to medical reasons can be covered by travel insurance.  We strongly urge you to buy trip cancellation insurance to cover all non-refundable costs of your trip.

Tour Deposit and final payments are non refundable and non-transferable.

We have a 48-hour non-refundable cancellation policy for tours in Rome and 72-hour non-refundable cancellation policy for tours outside Rome.

Please note there are no refunds for items forming part of a prepaid tours or itinerary once the trip has begun unless otherwise noted. In all cases we will have confirmed all tours, excursions,guides, driving services, boat trips,cooking classes, meal preparation, concierge services and any other pre-arranged services before you made final payment, once departed cancellations made by the client during the course of the trip are NON refundable. In the case of mitigating circumstances we will do our best to receive a credit for future use, however there will be no refunds.

Change of Rental Period:
Substantial amendments to bookings, such as a change of dates or properties, or cancellations must be conveyed in writing and are subject to penalty charges and shall, at the discretion of the Rentor, be subject to the terms of the above paragraph headed “cancellation;” There will be a minimum change fee of US$25 for any substantive changes to be charged to the credit card held as guarantee.

Cleaning
The property will be clean throughout at the beginning of the rental period and must be left by the tenant clean throughout at the end of the rental period.  If the property is not left in an acceptable condition, the sum of 40 Euros per person will be deducted from the security deposit.  Linens are normally changed once per week.

Behavior
The client signing the contract is responsible for the correct and decent behavior of his party. Should the client and his party behave in a manner that is not acceptable by civilized standards, the keyholder may ask the client and his party to vacate the house.

Access to the Properties (Low Slung Cars, very large vans)
Most of our houses are located in the countryside. Some of them can be accessed only by unsealed roads and driveways. We therefore advise people intending to take sports, or low-slung car on holiday or large vans, to check with us first whether the access to the property allows for such a car.

Service Fees:
At our discretion, we will charge the following fees for services

• $25 for each subsequent credit card processed after ther first when groups of individuals are travelling together;

• $70 for Sunday or very early or late arrivals; Normal arrivals are 4 – 5 pm and departures by 10 a.m.; Early of late arrivals must be requested in advance

• $200 re-booking fee per accommodation

• $25 each for research and reservations for trains, hotels, and other special services. No charge for car reservations;

• Up to $200 for detailed, personalized itinerary planning with multiple stops; or large group arrangements

If you wish to change any accommodation arrangement we will endeavour to do so. There will be a charge of $20.00 for every change we are able to confirm. If, however, you request a change of accommodation 42 days or less before arrival date this will be treated as a cancellation and the following cancellation charges will be due.  

It is unlikely we will have to make changes to your reservation. If we are forced to do so we will advise you at the earliest possible date and will offer you the option of accepting the change or an alternative private accommodation of the same value (if available) or a full refund of all monies paid without further compensation. If any change is advised less than 4 weeks before departure we will also offer compensation of $50 per booking or a maximum of 10% if the total value of the booking is less than $500 unless the change is due to war, riot, industrial dispute, natural disaster, fire or any other reason outside our control amounting to force majeure.

Cancellation:

Cancellation Policies will vary by property rented. If not otherwise stated in the booking confirmation form the following shall apply: 

It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment then we shall be entitled to the following percentage of the holiday cost.

Whenever the rental contract is revoked by you after it has been accepted, the following penalties will apply:   

• 30% of total rental price is non refundable
• 50% of total rental price if cancellation is made between 8 and 6 weeks before the beginning of the letting period,
• 100% of total rental price if cancellation is made less than 6 weeks before the beginning of the letting period,

In case of cancellations, or outstanding payments, the client authorizes us to charge the credit card given as guarantee.

Rental cancellations must be received in writing. In the event of cancellation, we will endeavour to re-let the property and refund the deposit and rental payment less a €295 administration fee, as well as any direct costs, including but not limited to bank fees, incurred in cancellation.

The client shall be liable for any loss sustained by ClassicVacationRental.com in making the cancellation.
Cancellations due to medical reasons can be covered by travel insurance.  We strongly urge you to buy trip cancellation insurance to cover all non-refundable costs of your trip.

Tour Deposit and final payments are non refundable and non-transferable.

We have a 48-hour non-refundable cancellation policy for tours in Rome and 72-hour non-refundable cancellation policy for tours outside Rome.

Change of Rental Period:
Substantial amendments to bookings, such as a change of dates or properties, or cancellations must be conveyed in writing and are subject to penalty charges and shall, at the discretion of the Rentor, be subject to the terms of the above paragraph headed “cancellation;” There will be a minimum change fee of US$25 for any substantive changes to be charged to the credit card held as guarantee.

Cleaning
The property will be clean throughout at the beginning of the rental period and must be left by the tenant clean throughout at the end of the rental period.  If the property is not left in an acceptable condition, the sum of 40 Euros per person will be deducted from the security deposit.  Linens are normally changed once per week.

Behavior
The client signing the contract is responsible for the correct and decent behavior of his party. Should the client and his party behave in a manner that is not acceptable by civilized standards, the keyholder may ask the client and his party to vacate the house.

Access to the Properties (Low Slung Cars, very large vans)
Most of our houses are located in the countryside. Some of them can be accessed only by unsealed roads and driveways. We therefore advise people intending to take sports, or low-slung car on holiday or large vans, to check with us first whether the access to the property allows for such a car.

Service Fees:
At our discretion, we will charge the following fees for services

• $25 for each subsequent credit card processed after ther first when groups of individuals are travelling together;

• $70 for Sunday or very early or late arrivals; Normal arrivals are 4 – 5 pm and departures by 10 a.m.; Early of late arrivals must be requested in advance

• $200 re-booking fee per accommodation

• $25 each for research and reservations for trains, hotels, and other special services. No charge for car reservations;

• Up to $200 for detailed, personalized itinerary planning with multiple stops; or large group arrangements

Problems:

Upon arrival, the Client should inspect the rental property. If any problem(s) relating to the rental property exists, the Client must notify the Property Owner/Manager immediately so that the problem can be corrected. The Property Owner/Manager will do everything possible in order to timely rectify any problem with the rental property.

If you should have a problem during your rental you must inform the local keyholder or office immediately who will endeavour to put things right.

 The Client must allow the Property Owner/Manager and/or ClassicVacationRental.com (CVR) sufficient time to remedy the problem, or to find a suitable replacement property. Vacating the rental property without authorization from CVR does not constitute sufficient cause for a refund. Failure to give notice of a complaint when it occurs during the rental period and/or failure to remain in contact while providing the Property Owner/ Manager, and CVR an opportunity to remedy the complaint during the rental period will void any claim following the rental period. Please note, any refund offered to the client shall be limited to the amount of the villa-booking price only.

In serious cases you should call the office you booked through. If your complaint cannot be completely resolved locally, you must confirm your complaint in writing to the Customer Service Department within 28 days of vacating the rental. It is therefore a condition of this contract that you communicate any problem to the local keyholder or our office whilst on location. If you fail to follow this simple and reasonable procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who abandon the house without authorization from SALOGI lose all rights to any eventual refund or rebate.

Our properties:

We have taken great care to ensure the details in our private property descriptions are correct. If we should discover any changes or errors, you will be advised without delay and normally at the time of invoice before you accept the accommodation.

If we discover any changes after you have confirmed the booking, we will of course advise you immediately and offer you the option to accept the change or an alternative private rental of equal value (if available) or a full refund of all monies paid without further compensation. The homes we offer are privately owned and furnished by the owners to their individual wishes, taste and local standard. Some are luxurious, others more moderate and some rather basic. Items such as dishes, cutlery and bedding are always provided, but coffee makers, teakettles or toasters cannot automatically be expected. Since many homes in Europe do not have ovens, we always mention it in the description when there is one available. Double beds are provided where the description states "1 room with double bed". "1 double bedroom" means 2 twin beds side by side or twin mattresses on a double base. Where "divan" is mentioned, it means a sleeper sofa or similar seating convertible to sleep in the evening. Please bear in mind that these additional sleeping possibilities are often not as comfortable as regular beds. We regret that we can not always answer specific questions about furnishing details, availability of appliances or size of rooms if not mentioned in the property description; neither can we always provide floor plans or interior photographs.

Important Information
Although every effort is made to maintain all rental properties in good order, it should be noted that wear and tear of rental properties is unavoidable. For this reason, damaged furnishings may be replaced, and occasionally, hot water installations, swimming pools, toilets and utilities may need repair. As is customary in Italy, it may take time to engage a worker to obtain parts, and your patience is appreciated. The vast majority of CVR Clients derive great pleasure from the rentals offered by CVR. If something does go wrong please follow the instructions set forth above and make appropriate allowance for remedy. Failure to comply with the above provisions and/or to accept the good faith remedies offered by CVR during the rental period will void any claim following the rental period. CVR will not offer a remedy for any problem, issue or complaint raised after the rental period.

OUR FRENCH AND ITALIAN PROPERTIES ARE MOSTLY CONVERTED FARMHOUSES, Manor houses or villas.

Due to long summers, water shortages do occur. Please use water as sparingly as possible.

Electricity, limiters that can cut off the supply or electricity, if too many appliances are used at once, may be installed in some properties.

These converted properties may not be official tourist structures such as hotels, residences etc but private houses. Being such, they do not have standards or categories that are internationally recognized, rather they reflect, in their architecture and furnishings, the local traditions and personal taste of the owner.

We offer the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as a local inhabitant would.

In order to live this experience in the right spirit, it is important not only that the client accepts but also that he will be able to appreciate the differences in the properties offered. We have carefully chosen such properties using a minimum and maximum quality range within which it believes that any European; indeed any citizen of the world can find total satisfaction.

We cannot however, exclude the possibility that these differences can sometimes result in minor inconveniences due to the special nature of its architecture and the traditions in the area - but which cannot be accepted as complaints.

We accept responsibility to ensure that the property, which you booked with us, is supplied as confirmed and the services offered reach a reasonable standard. We cannot guarantee resort facilities will be open in the low season. Swimming pools are normally open only during the main season. We cannot accept responsibility for any interruption in services, such as gas, electricity and water, over which we have no direct control.